Terms, refund, and privacy.

Terms of Service

By using Telegram.Software ("Service"), you agree to these terms. The Service provides social media marketing tools for Telegram channels and groups.

Account

• You must be at least 18 years old to use the Service.
• You are responsible for keeping your account credentials secure.
• One account per person. Duplicate accounts may be suspended.

Orders & Delivery

• Orders are processed automatically after payment confirmation.
• Delivery times are estimates, not guarantees. Most orders complete within 24 hours.
• We reserve the right to refuse orders that violate Telegram's terms or target illegal content.

Refund Policy

A refund is due when an order fails on our side — it never starts, stalls, or delivers less than you paid for. Changing your mind, or not liking a result that was delivered as ordered, is not covered.

1. When you can claim a refund

• Order not started. Cancel it yourself from the order page — full refund to your balance, instantly.
• Partial delivery. The undelivered portion is refunded. Subscription orders are refunded pro-rata for the days not yet used.
• No delivery. Nothing arrived within 48 hours of the order starting — full refund.
• We cancel the order. If we cannot fulfil it for any reason, you get the full amount back without having to ask.
• Payment problem. You were charged but the balance was not credited, or you were charged twice for the same top-up.
• Unspent top-up. Balance you have not spent on orders yet can be paid back out to you within the claim window in section 3.

2. When a refund is not possible

• The order was delivered in full, as ordered.
• You changed your mind, ordered the wrong service, or entered a wrong or invalid link.
• The channel or post was deleted, made private, or restricted after the order started, so delivery could not continue.
• Subscriber drops after delivery — these are covered by the 90-day refill guarantee instead: drops during that period are topped up automatically at no extra cost.
• Balance already spent on delivered orders.
• Orders that broke Telegram's rules or these terms.

3. Deadline for claims

Send your claim within 14 days of the payment (or of the order date, whichever is later) to support@telegram.software. Include the order ID or the payment reference. After that period the delivery records we need to verify the claim are no longer available, and we cannot process it.

4. Review of the claim

We review every claim within 24 hours of you contacting support, and reply with the decision and the amount. Cancelling an order yourself needs no review at all — the balance is returned the moment you cancel.

5. Refund timeline

Once a claim is approved, the money is sent within 72 hours of the decision. Refunds to your account balance are immediate and usable straight away. For money paid back out, your bank or the payment network may need a few extra days to post it on their side.

6. Refund details

Refunds are paid to the same payment details the payment was made from — the same card, the same UPI ID, or the sending crypto wallet. We cannot send a refund to someone else's details or to a different payment method.

Privacy Policy

We respect your privacy and are committed to protecting your personal data.

Data We Collect

• Account data: email address, password (hashed).
• Order data: Telegram links, quantities, payment amounts.
• Payment data: transaction IDs from payment providers. We do not store credit card numbers.
• Usage data: IP addresses, browser type, pages visited (for analytics and fraud prevention).

How We Use Data

• To process and deliver your orders.
• To communicate about your account (receipts, order updates, support).
• To prevent fraud and enforce our terms.
• We never sell your data to third parties.

Data Retention

Account and order data is retained for 3 years after your last activity. You can request deletion by contacting support.

Contact

For privacy-related inquiries: support@telegram.software